Category Archives:Rants

Oct. 24.

Saga Continues of Wholesale Bag Store customer service failure

By brooke | Posted in business, Rants, That's all i have to say about that |
Comments (0)

This post is a continuation of the customer service experience i had with a wholesale bag store last week.So, when i realized that of the 11 handbags,and cosmetic bags i had ordered that 5 were bad and unsellable I contacted them by phone and email.There was no response to the phone call, so i emailed.I was very polite,and to the point.The email said that i had received some damaged bags,and would like to send them back,and have replacements sent.

They responded that they would issue a call tag,but that i would have to pay shipping again if i wanted the handbags reshipped.

How can that be fair?I allready paid you almost $16 to ship this order,why should I pay another $16 to send out the bags in a sellable condition?

That is our company policy.

In that case, I will just return these,never buy from you again,and you can issue a refund to my credit card.

We don’t issue refunds to credit cards.We issue store credit only.Because your order will fall below a $100 minimum,you will have to reach the minimum plus shipping to get another order.

I don’t understand this?

I am just asking you to send the order I placed,nothing more?

I called my bank, and i can file a chargeback.However, it would have to be for the whole order.That isn’t what i want.I want to pay them for the 6 good bags.I have been buying from them for 2 years,and never had this problem.

However, now that i know what kind of company they are, I don’t want to buy from them anymore.I don’t want to have to order more bags from them,to get the money back that i allready paid.

The measure of a good company is not how they handle the good times,but how they handle the bad.This company is a bad company.They sold inferior products,and refuse to take responsibility for it.

I allready have 6 other vendors i can buy bags from,and do buy from…I can order these exact bags from someone else,I don’t need this company… Will keep you posted on how this plays out..

Tagged: , ,

Oct. 24.

Wholesale Bag Store Customer Service Fail

By brooke | Posted in business, Rants, That's all i have to say about that |
Comments (0)

Every now and again i have the misfortune to run across a bad vendor.I work really hard to find good quality wholesalers,but once in a while I come across some stinky wholesale handbag sellers

Unfortunately, I came across one of these the other day. I have been ordering gorgeous animal print purses from this wholesale bag store for 2 years.I ordered some gorgeous bags,and they were delivered on Friday.

I opened the box to find that of 11 handbags, 5 were damaged and unsellable.This happens sometimes,but when i actually looked closer at 2 of the handbags, it looked as if they intentionally attempted to deceive me!The handles on the bags were laminated.It is a shiny plastic looking material.There were dull black fabric pieces sewn on the handles to hide where the handles were broken.

As bad as these bags look, the real horror was not in the items that they sent me, but their responses to the email/phone calls I made in attempt to get these returned,and replaced with undamaged product.(to be continued in the next blog post)

Tagged: , ,

Aug. 15.

Give A SHIT!

By brooke | Posted in How we Roll, Rants |
Comments (4)

I don’t know if it is the age i am,the fact that my baby isn’t a baby anymore,the absolutely tumultous last couple of years we have had or

WHAT..

but lately i just feel like i need to be more vocal and more active about what happens in the city that I live in.

It all started a couple of years ago, when we sold our house that bordered on Ann Arbor and Saline.We had Saline schools and Ann Arbor mailing.
Our daughter went to Saline schools.However, i didn’t feel like I was really a part of the community.Sure, we would come downtown for dinner occasionally, and maybe hit the parade at Christmas but when we entertained we usually went to Ann Arbor.

We moved closer to downtown Saline to be closer to my daughters school as well as my office.

I started to get more involved in our local community,but still felt the need to do more.I have always wanted to open a brick and mortar(that is what we internet peeps call retail stores),and there was somewhat affordable space available in Saline,so it seemed like the perfect solution!
I would open my store,help to revitalize the downtown,satisfy both of my middle age pipe dreams!
My plan would work perfectly except for the fact that it has to be worst time in history to open a retail store,my financial situation is precarious at best,i allready worked 70 hours a week,and banks aren’t lending at all.

I DID IT ANYWAY

There is no bailout for us small business owners who make a mistake,if I want to live in a well rounded city,and be proud of my surroundings it is up to MOI .

One Saturday I was sitting at a day long volleyball tournament watching my daughter play,and this obnoxious man was trying to motivate his daughters team into playing better.

He kept yelling “Give A Shit” which was so inappropriate in the context of where we were,but I got what he was trying to say.

I am not asking you to open a retail boutique(unless you need a hobby),I am asking you to think about what you can do to help your community to be a better place.

Maybe you can commit to buying a cup of coffee a week from an independent coffee shop, or maybe you could plant a tree for a neighbor who needs it.

All I am asking is that you simply Give A Shit!

Tagged: , , , , ,